Frequently Asked Questions

Unlike apps with fixed fares, Reliable Ride lets drivers set their prices. When you request a trip, you’ll see multiple offers from different drivers, each showing their fare, vehicle type, and rating. You choose the option that best fits your budget, comfort, or preference.

Open the Reliable Ride app, enter your pickup and drop-off locations, and confirm your request. You’ll then see a list of available drivers with their fares and vehicle types. Select your preferred offer, confirm, and your driver will be on the way.

Yes! With “Ride for Someone Else” you can book for family, friends, or colleagues. Simply enter their name and contact number while requesting the ride so the driver knows who to expect.

Prices aren’t fixed, they’re based on what drivers choose to charge for your specific trip. This creates a fair and open marketplace where you can pick what works for you, whether you prefer a budget option, a comfortable ride, or a luxury vehicle.

You can pay using Bank Transfer, Debit/Credit card, Reliable Wallet, or cash. Wallet payments are the easiest way to go, just top up once and pay seamlessly for every trip.

Yes! Reliable Ride isn’t limited to cars. You can request Okadas (motorcycles) or Kekes (tricycles) for short or quick trips within your city, perfect for when you want to beat traffic or move affordably around town.

Absolutely. Every driver undergoes a verification and KYC process before joining. We also track all rides via GPS, and you can share your live trip link with friends or family for extra peace of mind.

Yes. You can schedule single or recurring rides (for example, “Every weekday at 7 AM to work”). This is perfect for school runs, daily commutes, or airport pickups.

Yes, if available. Reliable Ride’s Female-Only Ride option lets you choose “Female Driver Preferred”, especially useful for night rides or riders who feel more comfortable with female drivers.

If you cancel within 3 minutes, there’s no fee. However, late cancellations or no-shows may attract a 10% fee, part of which goes to the driver for their time and fuel.

Go to your trip history and contact your driver directly. If you can’t reach them, contact Reliable Support, we’ll help you reconnect with the driver to recover your item.

Reliable Ride isn’t limited to just cars. We also support Okadas (motorcycles) and Kekes (tricycles), making it perfect for short-distance and quick city trips. Whether you need a fast Okada to beat traffic or a comfortable Keke for short errands, Reliable has you covered.

Yes. Every Okada and Keke rider on Reliable Ride is verified and trained before going live. We collect their ID, driver’s license, and proof of ownership, and all trips are GPS-tracked for your safety. You can also rate and review every driver after your ride.

Waybilling lets you send packages or goods through Reliable drivers safely, whether within your city or from city to city. Instead of going to the park to find a vehicle, you can schedule your delivery in the app, track your driver, and get updates until your package arrives.

Yes! With Reliable Ride, you can book intercity trips easily. Normally, to travel to cities like Abuja, you’d go to the park, queue up, and wait to buy a ticket. With Reliable Ride, you can book your ticket directly from the app. You can even select the VIP option, a car, bike, or keke will pick you up from your location and take you to the park. We partner with trusted transport companies like Benue Links, Victoria Travels, and more to make your trip convenient and reliable.

Fuel on Demand lets anyone, not just drivers, request fuel delivery directly to their location. Whether your car, bike, or generator at home is running low, or you just don’t want to queue at a filling station, you can request fuel through the Reliable Ride app and get it delivered in minutes.

All calls and chats are made directly inside the app, your personal phone number is never shared with drivers or riders. You can message or call your driver safely through the app without exposing your contact details. Reliable Ride takes privacy and data protection seriously.

Reliable Ride is not yet live, but we’re coming soon! You can join the waitlist by entering your name and phone number on our website. Once we’re ready to launch in your city, we’ll contact you immediately to let you know the wait is over.

Reliable Ride gives drivers control, you decide what you earn per trip. When a customer requests a ride, you see multiple price options and select what you’re comfortable with. The rider then chooses based on your offer, vehicle, and rating.

Reliable Ride takes only 10% commission per trip, compared to 20–30% on other platforms. That means more of your earnings stay with you.

Earnings from wallet or trip payments reflect instantly in your Reliable Wallet. You can withdraw anytime or use your balance for services like fuel or maintenance, no “wait till end of the week” stories here.

Yes, drivers can accept cash payments if the rider selects that option. The app automatically records the fare for trip history and rating purposes.

If a rider cancels after 3–5 minutes or doesn’t show up, a 10% fee is charged. A portion goes to you as compensation for your time.

Yes. You have full flexibility. Go online when you’re ready to work, and offline when you need a break, no pressure or penalties.

If you’re low on fuel, tap “Request Fuel” in the app. A nearby fuel delivery partner will bring fuel to your exact GPS location. You can pay via wallet or cash, saving time and avoiding queues.

No worries. With Reliable Auto Assist, you can request a nearby vetted mechanic directly from the app. Whether it’s a flat tire, battery, or engine issue, a technician will be dispatched to your location.

Reliable Ride hasn’t launched yet, but we’re preparing to onboard verified drivers soon. If you’d like to be among the first to join and start earning once we go live, join the official waitlist here.

Once the app launches, you’ll be able to download the app, sign up, complete KYC verification (driver’s license, vehicle papers, and ID), and start accepting ride requests right away.

All rides are GPS-tracked, and drivers go through strict KYC verification. Both drivers and riders can rate and review each other after each trip, and there’s 24/7 in-app support for emergencies.

Reliable supports multiple categories, Bikes (Moto), Keke, Basic Cars, Comfort, SUVs, and XL (for larger groups). This lets riders pick according to budget and comfort, while drivers use the vehicle they already own.

At Reliable Ride, "Drivers" refer to our transportation providers - this includes bike riders, keke (tricycle) operators, and car drivers who offer rides through our platform. "Riders" are our customers - the people who need transportation from one location to another. In some contexts, "riders" can also refer to people on motorcycles, but in our platform, we use "riders" exclusively for customers seeking transportation services.

Reliable Ride is not yet live, but we’re coming soon! You can join the waitlist by entering your name and phone number on our website. Once we’re ready to launch in your city, we’ll contact you immediately to let you know the wait is over.

You can join the Reliable Ride waitlist by visiting our homepage and filling out the simple waitlist form with just your name and number. We'll notify you as soon as we launch in your area so you can be among the first to experience our reliable transportation service.

You can reach support directly in the app through chat or call, or email us at support@reliableride.co. Our team is always ready to assist you.

Yes, Reliable Ride is part of the Reliable Group, the same team behind Reliable Shopping and Reliable Sellers, all working together to make everyday life faster, easier, and more dependable.